Fulfillment Policies
At The Technology Xchange, we are dedicated to providing reliable and high-quality internet services to our customers. The following policies outline how we handle service activation, billing, cancellations, and refunds:
Service Activation Policy
We aim to activate your internet service as quickly as possible:
- Activation Time Frame: Service activation typically occurs within 2-5 business days after your order is confirmed.
- Installation: If installation is required, a technician will be scheduled to visit your location at a mutually agreed-upon time. Installation fees, if applicable, will be communicated during the order process.
- Equipment: Any necessary equipment (modems, routers, etc.) will be shipped to your address or provided during the installation. Shipping times are typically 3-7 business days.
You will receive a notification once your service is active and ready to use.
Billing Policy
Our billing process is transparent and straightforward:
- Billing Cycle: You will be billed monthly on the same date each month based on the service start date.
- Payment Methods: We accept credit/debit cards, bank transfers, and online payment platforms.
- Late Payments: Payments not received by the due date may incur late fees. Continued non-payment may result in suspension or termination of service.
- Billing Disputes: If you believe there is an error in your bill, please contact our billing department at info@thetechnologyxchange.com within 15 days of receiving your bill. We will investigate and resolve any billing issues promptly.
Refund Policy
We want you to be completely satisfied with our services:
- Refund Eligibility: Refunds are available for prepaid services that have not yet been used. Refunds for partial months of service will not be issued.
- Refund Process: To request a refund, contact our customer service team at info@thetechnologyxchange.com. Refunds will be processed within 10 business days and credited to your original payment method.
Please note that installation fees, activation fees, and equipment charges are non-refundable once the service is activated.
Cancellation Policy
We understand that circumstances may change, and you may need to cancel your service:
- Cancellation Notice: To cancel your internet service, please provide notice at least 30 days before the desired cancellation date by contacting info@thetechnologyxchange.com or calling 877.361.0499.
- Early Termination Fees: If you are under a contract, early termination fees may apply. These fees will be clearly outlined in your service agreement.
- Returning Equipment: Any rented or leased equipment must be returned within 14 days of service cancellation. Failure to return equipment may result in additional charges.
If you wish to reactivate your service in the future, please contact us to discuss reactivation options.
Service Guarantees and Commitments
We are committed to providing uninterrupted service, but if there is a service outage:
- Service Outages: In the event of a service outage lasting more than 24 hours, you may be eligible for a credit on your account. Please report any service issues to info@thetechnologyxchange.com or call 877.361.0499 immediately.
- Service Performance: We strive to deliver the speeds and performance levels advertised. If you consistently experience issues, please contact us to investigate and resolve any concerns.
“Simplifying technology for people.”
The Technology Xchange 877.361.0499 info@thetechnologyxchange.com
a division of Outa Wack L.L.C.
